Extract from the General Terms and Conditions:
Notification pursuant to Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005)
In principle, there is no right of withdrawal within the meaning of the Consumer Protection Code, but we nevertheless grant the following cancellation conditions:
5.10. Cancellation of the booking on the part of the booking customer is possible in written form, addressed to us.
5.11. Up to 30 days before the date of arrival at the latest, you may cancel the booking without stating a reason and without incurring any contractual penalties or mutual claims whatsoever.
5.12. Outside the period specified in 5.11., the booking customer may cancel the booking, subject to the following cancellation fees:
- up to 15 days before the date of arrival 30% of the total amount
- up to 8 days before the date of arrival 60% of the total amount
- within 8 days before the date of arrival and in case of no-show of the booking customer 70% of the total amount.
5.13. In the event of cancellation of the booking in accordance with Art. 5.11., the Provider shall return the deposit to the Booking Customer, insofar as the latter is entitled to it in accordance with Art. 5.11.
5.14. In the event of cancellation less than 30 days before the date of arrival, the Provider is authorized to claim the remaining 30% or 40% of the outstanding cancellation fees from the booking customer.
Curtailment: The unused days of the travel arrangement will be charged.
We recommend that you take out travel cancellation insurance.
Notification pursuant to Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005)
In principle, there is no right of withdrawal within the meaning of the Consumer Protection Code, but we nevertheless grant the following cancellation conditions:
5.10. Cancellation of the booking on the part of the booking customer is possible in written form, addressed to us.
5.11. Up to 30 days before the date of arrival at the latest, you may cancel the booking without stating a reason and without incurring any contractual penalties or mutual claims whatsoever.
5.12. Outside the period specified in 5.11., the booking customer may cancel the booking, subject to the following cancellation fees:
- up to 15 days before the date of arrival 30% of the total amount
- up to 8 days before the date of arrival 60% of the total amount
- within 8 days before the date of arrival and in case of no-show of the booking customer 70% of the total amount.
5.13. In the event of cancellation of the booking in accordance with Art. 5.11., the Provider shall return the deposit to the Booking Customer, insofar as the latter is entitled to it in accordance with Art. 5.11.
5.14. In the event of cancellation less than 30 days before the date of arrival, the Provider is authorized to claim the remaining 30% or 40% of the outstanding cancellation fees from the booking customer.
Curtailment: The unused days of the travel arrangement will be charged.
We recommend that you take out travel cancellation insurance.
Upon completion of the stay contract, the guest will be issued the Südtirol AltoAdige Guest Pass (hereinafter referred to as Guest Pass), which is valid for the entire duration of their stay and from 0:00 on the day of arrival until 24:00 on the day of departure in accordance with South Tyrolean Provincial Government Resolution No. 732/2022.
- The Guest Pass includes the use of all public transport within the Südtirolmobil network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info
- The sole South Tyrolean provider of the Guest Pass is the Mobility Consortium, which was appointed as a uniform coordination body by the South Tyrolean Association of Tourism Organizations (LTS) on 16.11.2022 in accordance with the above LR resolution. The details of the additional services associated with the Guest Pass and the terms of use of the Guest Pass will be communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information can be found at: suedtirol-guestpass.info
Dogs are only allowed on request and for an extra charge. We ask for your understanding that some room types cannot be booked with dogs.
Dogs are not allowed in the dining rooms during meal times. However, if it is difficult to leave your dog in your room during the meal, we can arrange for you to take your pet with you to eat, but then in another designated dining room.
Furthermore, dogs are absolutely prohibited in the swimming pool and wellness area.
Please note that dogs are absolutely taboo in our hotel beds, please take your own sleeping accommodation and, if necessary, your own towels with you. We ask for your understanding that you are liable for damages in the room or elsewhere.
You can pay your bill on departure as follows:
- Cash payments are only possible up to € 4,999.00
- With the following credit cards: Visa, Mastercard, EC-Card, debit cards (Maestro, V-Pay)
- Bank transfer at least 2 bank working days before departure. (in this case will be booked as a deposit and settled on departure)
